Refund & Returns Policy
Refund & Returns
Seven days to change your mind.
Last updated: 9 August 2026
If a piece is not right, we would rather fix it than keep your money. Here is exactly how it works.
The window
You may request a return within 7 days of delivery. Requests made after that window cannot normally be accepted.
Condition
To be accepted, the item must be:
- Unworn, unwashed and unaltered.
- Free of stains, marks, perfume and pet hair.
- Returned with its original tags attached and its original packaging.
What cannot be returned
- Items marked as final sale or clearance at the time of purchase.
- Items damaged by wear, washing or alteration after delivery.
- Innerwear and other items excluded for hygiene reasons.
How to start a return
- Message +91 92178 48755 on WhatsApp or email salesnuaura@gmail.com within 7 days of delivery.
- Include your order number, the item, and the reason. A photograph helps if the issue is a defect.
- We confirm the return and tell you how to send the parcel back.
- Pack the item securely with its tags and send it to the address we give you.
Return shipping costs
- If the item is faulty, damaged or not what you ordered, we cover return shipping in full.
- If you are returning for size, fit or change of mind, return shipping is at your cost.
Refunds
Once your return reaches us we inspect it within 2–3 working days. If accepted, we refund to your original payment method within 5–7 working days. For Cash on Delivery orders we refund by bank transfer or UPI — we will ask for the details. Your bank may take a few additional days to show the credit.
The original delivery charge is refunded only where the item was faulty or incorrect.
Exchanges
The fastest way to exchange for a different size or colour is to return the original for a refund and place a fresh order, so you are not waiting on the inspection. If the size you want is low in stock, message us and we will try to hold it for you.
Order cancellation
You can cancel any order free of charge before it is dispatched — just message us quickly. Once dispatched, the return process above applies.