Last updated: 9 August 2026

Charges

• Free Delivery on all orders over ₹999.
• Standard Delivery ₹49 on orders below ₹999.
• Cash on Delivery is available across India at no extra charge.

The exact charge for your order is always shown at checkout before you pay.

Dispatch and delivery times

• Orders are packed and dispatched within 24–48 hours of confirmation (excluding Sundays and public holidays).
• Metro cities: typically 2–4 working days after dispatch.
• Rest of India: typically 4–7 working days after dispatch.
• Remote or restricted PIN codes may take longer.

These are estimates provided by our courier partners, not guarantees. Weather, regional restrictions and courier backlogs can extend them.

Tracking

Once your parcel leaves us we send a tracking link by email and WhatsApp. If tracking has not updated for more than 48 hours, message us on +91 92178 48755 and we will chase the courier on your behalf.

Address accuracy

Please check your address and phone number carefully at checkout. Couriers need a reachable phone number to deliver. We cannot be responsible for parcels lost because of an incorrect or incomplete address, though we will always try to help recover them. If you spot a mistake, contact us immediately — we can usually correct it before dispatch.

Failed delivery attempts

Couriers typically attempt delivery up to three times. If all attempts fail, or the parcel is refused, it returns to us. We will contact you to arrange redelivery; a further delivery charge may apply.

Damaged or missing parcels

If your parcel arrives damaged or tampered with, please refuse it where possible, and photograph it. Send the photographs to salesnuaura@gmail.com within 48 hours of delivery and we will replace or refund the order.

International orders

We currently ship within India only. If you are outside India and would like to order, message us and we will tell you whether we can arrange it.

Questions