Last updated: 9 August 2026

This policy explains what we collect when you use nuaura.co, why we collect it, and the control you have over it. If anything here is unclear, write to salesnuaura@gmail.com.

1. What we collect

• Order information. Name, delivery and billing address, email address and phone number — needed to accept payment and deliver your order.
• Account information. If you create an account, your username, email and saved addresses.
• Communications. Messages you send us by email, WhatsApp, Instagram or the contact form.
• Technical data. IP address, browser type, device and pages visited, gathered through cookies and server logs.

We do not store your full card details on our servers. Card payments, where offered, are handled by the payment provider.

2. Why we use it

• To process, pack, deliver and, if necessary, refund your order.
• To contact you about your order, including delivery updates.
• To answer your questions and provide support.
• To detect and prevent fraud and abuse.
• To meet accounting and tax obligations.
• To send marketing — only if you have opted in, and you can opt out at any time.

3. Who we share it with

We do not sell your personal data. We share it only with parties who need it to deliver our service: courier and logistics partners, payment processors, our web host, and email or messaging providers used to send order updates. Each receives only what is necessary. We may also disclose information where the law requires it.

4. Cookies

Cookies keep your cart contents, keep you signed in, and help us understand how the site is used. You can block or delete cookies in your browser settings; note that the cart and checkout rely on them, so blocking cookies may prevent you from completing an order.

5. How long we keep it

Order records are retained for as long as required by tax and accounting law. Account data is kept until you ask us to delete it. Marketing consent is kept until you withdraw it.

6. Your rights

You may ask us to give you a copy of the data we hold about you, correct anything inaccurate, delete your data where we are not legally obliged to keep it, or stop using it for marketing. Write to salesnuaura@gmail.com and we will respond within 30 days. If you are unsatisfied with our response you may escalate the matter to the relevant data protection authority.

7. Security

The site is served over encrypted HTTPS and access to order data is limited to staff who need it. No system is perfectly secure, but we take reasonable steps to protect your information and will notify you if a breach affects you.

8. Children

This site is not directed at children under 13, and we do not knowingly collect their data. If you believe a child has provided us information, contact us and we will remove it.

9. Contact